Refund & Cancellation Policy

1. There is no trial — there is a guarantee

HuntFlow does not run a free trial. A workspace with no plan can be created, set up and filled with documents, and it will watch for tenders, but it cannot run AI analysis or generate documents.

What you get instead is a decision you can undo: if HuntFlow turns out not to be for you, the first payment on a workspace is refundable in full and the subscription ends. Section 4 sets out the window and how to ask.

2. What you are billed

Starter is US$98 per workspace per month, or US$980 per year. Pro is US$149 per workspace per month, or US$1490 per year. Both are billed in advance for the period ahead. Enterprise is quoted and invoiced under a separate agreement, and that agreement governs its refunds.

Credit packs are one-off purchases on top of a plan, from US$15. They are charged once, at the moment you buy them.

Paddle is the merchant of record for self-service plans and packs: the charge on your statement, the invoice and any tax are Paddle's, and every refund is issued by Paddle to the original payment method.

3. Cancelling

Cancel at any time in Settings → Plan & billing → Cancel, or from the Paddle billing portal linked on the same page. Cancellation takes effect at the end of the period you have already paid for: the plan is not cut off mid-period, nothing further is charged, and the workspace stops granting credits when the period closes. Your data stays until you delete it, and everything that does not need AI keeps working.

Cancelling a subscription does not delete your data, and deleting a workspace does not cancel its subscription. Cancel the subscription first — HuntFlow refuses to delete a workspace whose subscription is still billing, so that nobody is charged for a workspace that no longer exists.

4. Refunds

First payment: if you are within 14 days of the first payment on a workspace and have decided HuntFlow is not for you, ask and we will refund that payment in full and end the subscription.

Accidental or duplicate charges — a renewal you meant to cancel, the same workspace paid for twice, a plan bought on the wrong account — are refunded in full whenever you tell us.

Extended failure of the Service: if HuntFlow is unavailable, or a core step of the bid workflow is broken, for a sustained period inside a paid month, tell us and we will refund that period pro rata or extend the plan by the lost time, whichever you prefer.

Credit packs: a pack you have not spent any of is refunded in full on request within 14 days of buying it, and the credits are removed. Once credits from a pack have been spent they have been used to buy AI work that we paid for, and that part is not refundable.

Outside those cases we do not refund a period that has already been used, and we do not refund the unused remainder of a period you chose to cancel — access continues to the end of it instead. Plan credits that expire unused at the end of a period are not refunded or converted to cash. AI generations, exports and other usage already consumed in a period are not separately refundable. Nothing here limits any refund right you have under the consumer law of your country.

5. How to ask

Write to hello@huntflows.io from the e-mail address on the account, with the workspace name and the Paddle receipt or transaction reference. We reply within 5 business days. An approved refund is submitted to Paddle immediately and normally reaches the original payment method within 3–10 business days, depending on your bank.

If something has gone wrong with a charge, please contact us before raising a chargeback with your bank — a chargeback suspends the workspace until it is resolved, and we can almost always fix the problem faster.

6. Price changes

Published prices apply to the period you are buying. If we change a price, the new price takes effect at your next renewal and we tell you before that renewal is charged; you may cancel before it, at no cost, if you do not want it.

The same applies to what a credit buys. If the cost of the AI models behind HuntFlow changes enough that we have to change a plan's credit allowance or what an action costs in credits, we tell you before the renewal it affects, and credits you have already bought keep the value they had when you bought them.